We usually reply within a day or two.
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Soul shows you one shoe at a time and learns from your reactions — tap or just say what you think ("love it", "too chunky", "more colour"). It steers the whole catalog toward the pair that's right for you.
Soul needs its discovery service to be online. If shoes aren't loading, check your internet connection and try again in a moment.
Make sure Soul has microphone and speech-recognition permission in iOS Settings → Soul. You can always use the on-screen buttons instead.
Open the profile icon (top right) → Settings. There you can sign out, or permanently delete your account — which erases all your data from our servers and your device.
As little as possible. See our Privacy Policy.